Kilty 1

Operations, Brand and Customer Experience

How you speak to your customers matters. Your business should have a unique tone of voice, and I can help you to create authentic content to reflect this. I know how to talk about food and restaurants in a way which engages customers, telling your story and making them part of your journey.

If you’re an existing brand looking to expand, I can help you develop the documentation you need to grow, including Operations Manuals, Product Builds, Training Packs, and your Code of Business Conduct.

I also believe that start-up brands should be empowered to develop their own content – which is why I offer a “Do It Yourself” kit to help small businesses find their voice on social media and tell their own stories in an effective way.

Let’s work together